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Schwab Advisor Services integration with Zocks

Learn how to connect Schwab to Zocks to sync your Schwab clients and use their account data in meeting prep, Ask Anything, emails and forms.

Overview

Connect your Schwab Advisor Center® login to bring your Schwab Advisor Services™ clients and their account data into Zocks. Zocks syncs your Schwab clients as contacts and pulls their current account data into meeting prep, Ask Anything, emails and forms, so you don't have to log in to Schwab Advisor Center to look things up.

What you can do with Schwab and Zocks

  • Sync your Schwab clients into Zocks

  • Prepare for meetings with current Schwab account data

  • Ask anything about a client's Schwab accounts, including mid-meeting

  • Use Schwab data to draft emails and fill out forms

  • Open Schwab accounts for new and existing clients (Ultimate plan)

Connect Schwab

  1. In Zocks, go to Integrations and find Schwab under Custodian.

  2. Click Connect. You're taken to Schwab to sign in with your Schwab Advisor Center login and authorize Zocks.

  3. Back in Zocks, Schwab shows as Connected.

Zocks only sees the accounts you already have access to in Schwab Advisor Center.

How contact sync works

Contact sync brings your Schwab clients into Zocks, so their account data shows up on the right contact. It's also how Zocks knows who's already a Schwab client when you open new accounts.

  • Zocks syncs the account owners your Schwab Advisor Center login can see.

  • Clients are matched by email address. If a Schwab client has the same email as a contact already in Zocks, for example one synced from your CRM, Zocks links them to that contact. Otherwise, Zocks creates a new contact.

  • A Schwab client needs a valid email address in Schwab to sync.

  • Sync runs when you connect and then every 30 minutes, so new clients can take up to half an hour to appear in Zocks.

Please note: If you use account opening, keep contact sync turned on. Zocks only treats a client as an existing Schwab client when they've been synced from Schwab by email address, so without contact sync every holder shows as new.

How Zocks uses your Schwab data

Zocks pulls Schwab data on demand, so it's current the moment you ask. For synced clients, Zocks reads:

  • Balances and cash

  • Holdings and positions

  • Transactions

  • Per-lot cost basis, with wash-sale indicators

  • Realized and unrealized gains

  • Account status and account owners

Meeting prep

Default meeting prep templates include portfolio information automatically, so for synced clients your prep includes their Schwab data.

Using a custom template?

Add a portfolio section to your template for Schwab data to appear. For example:

[Provide a bulleted breakdown of the client's Schwab accounts. Include: account-by-account balances with registration types and current values; cash balances; top holdings with values; recent transactions with dates and amounts; realized and unrealized gains; and any cost basis details worth discussing. List each item and amount separately.]

Ask Anything

Ask about a client's Schwab accounts from the contact page, meeting prep or the meeting summary page, and get the answer without logging in to Schwab Advisor Center. For example:

  • "Tell me all about this client's accounts."

  • "What are this client's unrealized gains at Schwab?"

Emails and forms

Zocks uses Schwab data, together with your meetings and other connected systems, when it fills out forms and drafts email replies.

Open Schwab accounts

On the Ultimate plan, you can also open Schwab accounts from Zocks, for new clients and for clients who already have accounts at Schwab. Zocks completes the Schwab Advisor Center digital onboarding workflow from your meetings and connected systems, and checks it against Schwab's requirements before you send it.

See Open Schwab accounts for new and existing clients.

FAQs

Some of my clients don't have an email address in Schwab, or share one. Can they still sync?

Not today. Zocks matches contacts across your connected systems by email, so each client needs their own valid email address in Schwab to sync.

Which accounts can Zocks see?

Only the accounts your Schwab Advisor Center login already has access to.

Is my clients' Schwab data secure?

Yes. You connect through a secure Schwab Advisor Center login, Zocks only accesses the accounts you have access to, and data is pulled on demand. Zocks is SOC 2 Type 2 certified.

Troubleshooting

A Schwab client isn't showing in Zocks

  1. Check that contact sync is turned on.

  2. Check that the client has a valid email address in Schwab.

  3. Wait up to 30 minutes. Contact sync runs every half hour.

  4. If they still don't appear, contact our Support Team.

An existing Schwab client shows as new when I open an account

Zocks recognizes existing Schwab clients through contact sync, by email address. Check that contact sync is on and that the email address in Schwab matches the one on the client's contact in Zocks, then wait for the next sync.

Availability

  • The Schwab integration, including contact sync, meeting prep, Ask Anything and forms, is available on all plans.

  • Account opening and email replies are available on the Ultimate plan.

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